Terms of Service – Rafiki Pest Control Tanzania
Welcome to Rafiki Pest Control Tanzania, your trusted partner for reliable, safe, and professional pest control and sanitation services.
By choosing our services or visiting our website (www.rafikipestcontrol.co.tz
), you agree to the terms outlined in this document. These terms are designed to make sure both you and our team have a clear understanding of what to expect, how we work, and how we keep our relationship fair, respectful, and transparent.
Our goal is simple: to make your home or business a safer, cleaner, and pest-free environment while treating every client with integrity and care.
1. Using Our Services
Rafiki Pest Control Tanzania provides pest control, fumigation, sanitation, and mosquito protection services across Tanzania.
When you book or request our services, you agree to use them responsibly and in line with these terms.
- Purpose of use: Our services are intended for lawful residential, commercial, or institutional purposes only.
- Honest communication: Please share accurate information about your premises, pest problem, or service needs so we can deliver the right solution.
- No misuse: Services must not be used in any way that causes harm, violates regulations, or misrepresents our brand.
- Right to refuse: We reserve the right to decline or discontinue a service if misuse, safety risks, or unethical practices are identified.
We work hard to serve all clients fairly, but safety—both yours and our team’s—always comes first.
2. Creating or Using a Customer Account
For certain online services, such as scheduling, quote requests, or tracking, you might be asked to create a customer account.
- Accuracy: All details you provide must be accurate and up to date.
- Password security: You are responsible for keeping your login credentials secure.
- Unauthorized use: If you notice any unauthorized access, please contact us immediately.
Rafiki Pest Control Tanzania will not be held responsible for losses resulting from unauthorized account access if it occurred through your own negligence.
3. Service Bookings and Appointments
To make things smooth and organized:
- You can book our services through our website, phone, or email.
- We confirm appointments based on availability and service area.
- For on-site jobs, please ensure access to the area is available at the scheduled time.
- If you need to reschedule, please inform us at least 24 hours in advance.
We value your time and always do our best to keep appointments on schedule. However, weather, emergencies, or safety concerns may occasionally cause delays—we’ll always communicate such changes promptly.
4. Pricing and Payments
We believe in transparent pricing with no hidden charges.
- Service costs are provided during quotation and may vary depending on the type of service, area size, level of infestation, and location.
- All payments should be made through official Rafiki Pest Control Tanzania channels.
- Accepted methods include mobile money (M-Pesa, Airtel Money, Tigo Pesa), bank transfer, or cash upon service completion (with a receipt).
- Full payment may be required before or after service depending on the nature of the job.
- Late or incomplete payments may result in suspension of services or cancellation of future bookings.
If you ever receive a quotation or invoice that doesn’t look official, please verify with us before making payment.
5. Service Satisfaction and Guarantee
We take pride in offering effective and environmentally responsible pest control.
Our technicians are trained professionals who follow safety and quality standards.
- We guarantee that services are performed to the highest professional standard possible.
- While most pest problems can be fully resolved, results may vary based on environmental factors or customer cooperation (e.g., cleanliness, food storage, building structure).
- If pests reappear within the guarantee period, we offer a free re-visit to inspect and treat again, as long as the conditions of service were followed.
We always aim for 100% customer satisfaction—your feedback helps us improve and serve better.
6. Use of Chemicals, Products, and Equipment
Our materials are government-approved, safe, and eco-friendly when used correctly.
- All chemicals are handled only by our trained professionals.
- Clients should avoid touching treated surfaces or re-entering treated rooms before the advised waiting period.
- Never use, store, or dispose of chemicals provided by us without instructions.
Rafiki Pest Control Tanzania cannot be held responsible for accidents caused by improper handling or interference after our service is completed.
7. Cancellation and Refund Policy
We understand that plans can change.
- You can cancel or reschedule your service at least 24 hours before the scheduled appointment without penalty.
- Cancellations made after that time may attract a small service fee to cover transport and preparation costs.
- Refunds are considered on a case-by-case basis and processed within 7–14 days after approval.
We’re always happy to discuss fair solutions whenever a cancellation or service issue arises.
8. Customer Responsibilities
To ensure the best results and a safe working environment, clients agree to:
- Provide correct access to the property.
- Keep pets and children away from treatment areas until advised it’s safe.
- Follow all instructions before and after treatment.
- Notify us of any sensitive health conditions or allergies prior to service.
- Refrain from interfering with equipment or chemicals used by our team.
Failure to follow post-treatment instructions may affect the effectiveness of the service.
9. Privacy and Data Handling
Your privacy matters to us.
Rafiki Pest Control Tanzania collects and stores only the information necessary to deliver our services and communicate with you.
We adhere to our Privacy Policy, which covers:
- What information we collect and why
- How we store and protect it
- When and with whom it may be shared
- Your rights to access, correct, or delete your data
We never sell or rent customer information to third parties.
10. Intellectual Property Rights
All content on our website—including text, images, graphics, service descriptions, and branding—is the property of Rafiki Pest Control Tanzania.
You may:
- View or download materials for personal use only.
You may not:
- Copy, reproduce, modify, or distribute our content for commercial purposes without written permission.
We take copyright seriously to protect the integrity of our brand and the quality of information we share.
11. Safety and Compliance
Rafiki Pest Control Tanzania operates in line with Tanzanian health, safety, and environmental laws.
Our technicians follow protective measures, including the use of uniforms, masks, gloves, and safe equipment.
We also ensure that treatments do not endanger public health, pets, or wildlife.
If a customer’s request could violate safety standards or environmental laws, we reserve the right to decline the job.
12. Service Limitations
While we work diligently, some conditions may affect results:
- Poor sanitation, recurring infestations from neighboring areas, or structural issues can reduce treatment effectiveness.
- Outdoor treatments are subject to weather—rain or strong winds may delay or limit spraying effectiveness.
- Some pests, like termites or bedbugs, may require multiple treatments.
Our goal is to set realistic expectations, provide honest assessments, and deliver lasting results.
13. Liability and Disclaimers
We always aim for professional excellence, but we must define reasonable limits.
- Rafiki Pest Control Tanzania is not liable for indirect, incidental, or consequential damages that may arise from the use or misuse of our services.
- Our total liability is limited to the value of the service paid for.
- We are not responsible for property damage resulting from hidden defects, unsafe electrical setups, or poor structural conditions discovered during service.
If any issue occurs during treatment, we’ll assess it promptly and offer a fair solution.
14. Temporary Suspension or Termination of Services
We may temporarily suspend or terminate services if:
- Safety concerns arise for staff or property.
- Legal restrictions prevent continuation.
- Payments are overdue.
- Misuse or false information is detected.
We’ll notify clients whenever possible, except in emergencies or hazardous situations.
15. Website Use and Online Conduct
When using our website, you agree to:
- Use it only for legitimate purposes (e.g., learning about our services or booking appointments).
- Avoid uploading malicious files or attempting to access restricted data.
- Refrain from copying or altering any part of the site’s structure or content.
We maintain strict digital security, but we cannot guarantee complete protection against all cyber threats.
16. Promotions, Discounts, and Offers
From time to time, Rafiki Pest Control Tanzania may run promotions or discounts.
- Offers are valid for a limited time and may include specific conditions.
- Promotions cannot be combined unless explicitly stated.
- We reserve the right to modify or withdraw offers at any time.
We always strive to make our promotions fair and beneficial for our customers.
17. Feedback, Reviews, and Communication
We appreciate your feedback—it helps us grow.
- You may share reviews on our website, social media, or by email.
- By posting feedback publicly, you grant us permission to use it for marketing or training purposes.
- We value honest opinions but reserve the right to remove offensive or false reviews.
For any complaint, please reach out directly before posting—we’ll do our best to resolve it quickly and professionally.
18. Modifications to These Terms
We may update these Terms of Service periodically to reflect new laws, technologies, or service improvements.
- Any updates will be posted on our website with the latest revision date.
- Continued use of our services means you accept the updated terms.
We encourage all clients to review this page regularly to stay informed.
19. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Republic of Tanzania.
If any dispute arises, we will first seek to resolve it through open communication.
If necessary, disputes will be handled under the jurisdiction of Tanzanian courts.
We strongly prefer resolving issues amicably—customer satisfaction and trust come first.
20. Contact Us
We’re always here to help.
For questions about these Terms of Service or any aspect of our work, please contact us through:
📞 Phone: +254 717 819204
📧 Email: service@rafikipestcontrol.co.tz
🌐 Website: www.rafikipestcontrol.co.tz
Final Note
At Rafiki Pest Control Tanzania, we believe in long-term relationships built on honesty, quality, and respect.
These Terms of Service are not meant to create barriers—they’re here to ensure clarity, fairness, and safety for everyone we serve.
Thank you for trusting us to protect your home, business, and community.