Privacy Policy – Rafiki Pest Control Tanzania

Effective Date: [Insert date]

At Rafiki Pest Control Tanzania, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our pest control, cleaning, sanitation, or related services, or interact with our website, digital platforms, or team.

Our mission is to ensure that every interaction with our company — whether online, by phone, or in person — is handled with the highest level of confidentiality, transparency, and professionalism.

By using our services, visiting our website, or communicating with us, you acknowledge and consent to the practices described in this Privacy Policy.

1. Purpose of This Policy

The purpose of this Privacy Policy is to provide clear information about:

What personal data we collect.
How and why we collect it.
How we use, store, and share it.
Your rights under the Tanzania Personal Data Protection Act, 2022.
How you can access, update, or delete your data.
The steps we take to ensure your data remains secure and confidential.

Our privacy standards are designed to reflect the principles of lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, and accountability.

2. Information We Collect

Rafiki Pest Control Tanzania collects different types of information depending on the nature of your interaction with us. We only collect information that is necessary for legitimate business and service delivery purposes.

a) Personal Information

This includes details that identify you as an individual, such as:

Full name
Phone number(s)
Email address
Residential or business address
Identification number (when required for contracts or invoicing)
Payment details (bank account, mobile money, or card details)

b) Service-Related Information

Information related to the pest control or sanitation services you request, such as:

Type of service (fumigation, rodent control, deep cleaning, etc.)
Property type and location
Scheduling details and service frequency
Service reports and invoices
Communications and feedback about completed work

c) Website and Online Interaction Data

When you visit our website, www.rafikipestcontrol.co.tz

, we may automatically collect:

IP address and browser type
Date, time, and duration of visits
Pages visited and links clicked
Device type and operating system
Referring website or search engine
Non-identifiable demographic data

This information is collected using cookies and analytics tools to improve your online experience.

d) Communication Data

We may collect information shared during communication, such as:

Emails, chats, and phone calls with our staff
Feedback forms and surveys
Customer reviews and testimonials

3. How We Use Your Information

We use your personal information for legitimate business purposes only, including:

Service Delivery:
To schedule, execute, and manage pest control, fumigation, or cleaning services according to your requests.
Customer Support:
To respond to inquiries, provide updates, and resolve any issues promptly and professionally.
Payment Processing:
To handle invoicing, billing, receipts, refunds, and payment verification.
Communication:
To contact you with important updates about appointments, product availability, or service improvements.
Marketing and Awareness:
With your consent, we may send you promotional materials, educational content, or exclusive offers relevant to your service needs.
Performance Improvement:
To monitor and evaluate the quality and effectiveness of our services, website, and customer engagement.
Legal and Compliance Purposes:
To meet legal obligations, including tax reporting, safety compliance, and record-keeping required by Tanzanian law.

4. Lawful Basis for Processing

We process personal information based on one or more lawful grounds as defined by the Tanzania Personal Data Protection Act, 2022, including:

Consent: When you voluntarily provide data and agree to its use.
Contractual necessity: To perform obligations related to a service contract.
Legal obligation: To comply with government or regulatory requirements.
Legitimate interest: For improving customer experience, fraud prevention, and operational management.

5. Data Security and Confidentiality

Rafiki Pest Control Tanzania takes the security of your data seriously. We have implemented both technical and organizational measures to ensure your information remains safe from unauthorized access, misuse, loss, or alteration.

Our security measures include:

Secure servers and encrypted storage systems.
Access control restrictions for staff.
Regular software updates and cybersecurity audits.
Use of verified third-party payment gateways.
Confidentiality agreements for employees and contractors.

All staff handling customer data are trained to maintain strict confidentiality and comply with internal data protection policies.

6. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share limited data under specific conditions, including:

Authorized Service Providers: Trusted third-party partners who assist in delivering services (e.g., IT support, logistics, or payment processors).
Legal or Regulatory Requests: When required by law, court orders, or governmental authorities.
Business Transfers: In the event of a merger, acquisition, or restructuring, where information transfer is necessary to continue service delivery.

Whenever we share data, we ensure the recipient upholds equivalent privacy and security standards.

7. Cookies and Online Tracking

Our website uses cookies to improve functionality, analyze traffic, and personalize your experience. Cookies are small text files stored on your device to remember preferences and usage patterns.

You can choose to accept or reject cookies through your browser settings. Please note that disabling cookies may affect website performance or limit functionality.

We use analytics tools such as Google Analytics to understand user behavior and enhance website usability. These tools collect anonymized data and do not identify individual visitors.

8. Retention and Storage of Data

We retain personal information only as long as necessary to:

Deliver services or fulfill contractual obligations.
Meet legal or regulatory requirements.
Resolve disputes or enforce agreements.

After the retention period expires, data is securely deleted, anonymized, or archived in compliance with Tanzanian data protection laws.

Backup systems and archives are also managed with strong encryption and controlled access.

9. Your Data Rights

Under the Tanzania Personal Data Protection Act, 2022, you have the following rights regarding your personal information:

Right to Access: You may request a copy of your data held by us.
Right to Rectification: You may correct inaccurate or incomplete data.
Right to Erasure (“Right to Be Forgotten”): You may request deletion of your personal data when it’s no longer needed.
Right to Restrict Processing: You may request limited use of your data under certain conditions.
Right to Object: You may object to processing based on legitimate interests or direct marketing.
Right to Data Portability: You may request your data in a structured, machine-readable format.
Right to Withdraw Consent: You may withdraw consent at any time without affecting prior lawful processing.

To exercise these rights, contact us via service@rafikipestcontrol.co.tz

or call +254 717 819204. We will respond within 14 working days in compliance with the law.

10. Third-Party Links and Websites

Our website may contain links to other websites for reference or partnership purposes.

Please note that we are not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of external sites before providing personal information.

11. Children’s Privacy

Rafiki Pest Control Tanzania does not knowingly collect or process personal data from children under the age of 18 without parental consent.

If we discover that a child’s personal data has been collected inadvertently, we will delete it immediately unless retention is legally required.

12. International Data Transfers

As a Tanzania-based company, we primarily process data within Tanzania.

However, some information may be stored or backed up in secure servers located outside the country through trusted service providers.

In such cases, we ensure compliance with applicable data transfer standards and maintain strict confidentiality safeguards.

13. Accountability and Governance

Rafiki Pest Control Tanzania has appointed an internal Data Protection Officer (DPO) responsible for ensuring compliance with this policy and the law.

The DPO oversees employee training, system security, and response to customer inquiries or data requests.

We also maintain a Data Protection Register, documenting all data collection and processing activities to ensure ongoing compliance and transparency.

14. Updates and Revisions

We may update this Privacy Policy periodically to reflect changes in law, business processes, or technology.

Any significant updates will be communicated through our website or email notifications.

We encourage customers to review this policy regularly to stay informed about how we protect their data.

The “Effective Date” at the top of this document indicates the most recent revision.

15. Reporting and Complaints

If you believe that Rafiki Pest Control Tanzania has mishandled your data or violated your privacy rights, please contact us directly.

We take all complaints seriously and aim to resolve them fairly and promptly.

How to Report a Concern:

Send a written complaint via email to service@rafikipestcontrol.co.tz
.
Include your full name, contact details, and a clear description of the issue.
Our team will acknowledge receipt within 3 working days and investigate within 14 working days.

If you remain unsatisfied, you may escalate the matter to the Personal Data Protection Commission (PDPC) of Tanzania, which oversees data protection compliance nationwide.

16. Contact Us

If you have questions, requests, or feedback regarding this Privacy Policy, please reach us through:

📞 Phone: +254 717 819204

📧 Email: service@rafikipestcontrol.co.tz

🌐 Website: www.rafikipestcontrol.co.tz

📍 Address: Rafiki Pest Control Tanzania, [Insert Physical Office Location]

17. Commitment to Trust

At Rafiki Pest Control Tanzania, we believe that customer trust is the foundation of every great service.

Our commitment to data protection is not only a legal requirement but a core part of our values — professionalism, integrity, and respect for every client we serve.

We continually improve our systems, training, and security to ensure your data is handled responsibly and transparently at every step.